Order and Shipping

  • Once the payment for the order has been credited in our account, we will send you a confirmation e-mail.
  • Once we have confirmed the order, we will process the order within 2 (two) business days. Orders are packed and shipped between Mondays to Friday, excluding public holidays. In case any order is placed on Saturday, Sunday or any public holiday, the same will be processed and shipped on the next business day.
  • In the event, the shipping/delivery address provided by you is inaccurate or incomplete, in which case the processing of the order may be delayed.
  • We ship orders through various third party logistic service providers (“Logistic Partner”). The cost of shipping is calculated and included in the price displayed at the time of checkout.
  • You may track the status of the delivery of the order on the website of the DHL Express. DHL may also share the status of the delivery of your order or contact you to check your availability for delivering the order. In the event, you are not available at the time of the delivery of the order, the Logistic Partner { DHL } will take the order back and mark it as not delivered. You may then contact us on the process of procurement of the order.
  • The risk of loss of the product shall be transferred from us to you on handing over the product to the Logistic Partner for shipment.
  • You shall not pay any extra delivery/handling charges at the time of delivery for the USA only.
  • Minimum checkout value should be USD 200 for free shipping in the USA.
  • Shipping charges will be extra & calculate at the time of checkout for all International delivery (except the USA).
  • All product prices on the Hemant & Nandita store are in USD & INR currency.
  • For orders to countries outside of INDIA, We are delivering the order in the USA on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order delivered in your country.
  • Taxes and duties are calculated based on the products ordered, your shipment destination, and the product value for International orders only (except the USA).

Payment Policy

Once you have selected the products that you intend to purchase and proceed towards checkout, you will be displayed the final price that you will be required to pay to us. The price is inclusive of the shipping charges (calculated as per the destination of delivery) and the applicable taxes. In case of international delivery, additional taxes & duty may be applicable, depending upon the country of delivery.

Transaction processing is based in INDIA, your bank may apply international transaction fee.

The Firm shall also include the shipping charges in accordance with the destination of delivery.

The payment would be required transacted in advance. We provide you the following payment options on the Website:

  1. Debit or Credit Card
  2. Google Pay;
  3. Net Banking;
  4. Wire Transfer

Once you have selected the payment mechanism, you shall be redirected to a third party online payment gateway service provider, wherein you will be required to transact the payment of the price reflected at the time of checkout, inclusive of all costs and taxes.

In case your payment has been declined due to any reason, you may contact the bank or us.