The customer must initiate the return within 14 days of delivery. Make sure to share images of the garment to be returned showing the “Do Not Remove” ribbon still attached, without which the return will not be accepted.

Shipping Within the US & Canada

• Submit the return request through our online RETURN PORTAL.
• Once approved, we’ll generate a prepaid label through our returns partner, Redo.
• Pack your item in its original packaging, attach the label, and drop it at the carrier location.
• Bought Redo Return Coverage at checkout? The $30 return fee is waived. If not, $30 will be deducted from the customer’s refund.

Shipping Outside the US & Canada

• The customer must email their request to inquiries@hemantandnandita.in & we’ll confirm within 48 hours.
• Once approved, we’ll email the customer a prepaid label. Pack the item, attach the label, and drop it at the carrier location.
• A flat $30 return shipping fee is deducted from the refund.

Shipping charges, import duties, customs, and other government charges are non-refundable everywhere. If a return is incorrectly declared, any extra duties or brokerage fees are your responsibility.

• Worn, Washed, Altered or Used
• Missing any of the original tags, packaging or garment bags
• The “Do Not Remove” ribbon missing, removed, damaged, open or broken
• Worn for a shoot, event, or any commercial or promotional use
• Items marked FINAL SALE, or discounted 40% or more
• Accessories such as scrunchies, headbands, scarves, swimwear, and bags for hygiene reasons, unless damaged or incorrect
• Gift Cards are non-returnable/refundable and non-exchangeable for cash, valid for 1 year from purchase
• Damaged items will not be refunded unless it has already been reported within 48 hours of delivery

Returns without an approved request, or shipped outside the return window, may be refused.

• US & Canada: Free with Redo Return Coverage; otherwise $30 is deducted from the refund.
• Rest of World: A flat $30 fee is deducted from the refund.

Shipping charges, import duties, customs, and other government charges are non-refundable everywhere. If a return is incorrectly declared, any extra duties or brokerage fees are the customer’s responsibility.

• After the returned item passes the quality check at our warehouse, we’ll refund through the original payment method.
• Shipping charges, duties & taxes aren’t refundable.
• The customer will get an email once the refund is processed, usually within 5–7 business days (add 2–3 days during sale periods).

Shipping charges, import duties, customs, and other government charges are non-refundable everywhere. If a return is incorrectly declared, any extra duties or brokerage fees are the customer’s responsibility.

Received something incorrect, defective, or damaged? Let us know within 48 hours of delivery with clear photos of the issue. Claims made after this window will not be accepted.

Freight charges will be deducted from the refund amount, if an order is refused or rejected by the customer. Refunds are processed only once we receive the parcel back.

• Online purchases can only be returned online, not at our boutiques or partner stores, and vice versa for in-store purchases.
• Items returned without approval, or outside the 14 day return window, then it won’t qualify for a refund and the package will be sent back to the customer.
• Returned something that isn’t from us by mistake? Email us right away, we’ll try to help locate it, though we can’t guarantee recovery.
• We may refuse returns that show signs of wear, are missing any tags or the “Do Not Remove” ribbon, falls outside our return categories, or arrives without approval.

Write to us at inquiries@hemantandnandita.in. We’d be happy to help.